Privacy Policy

This Privacy Policy addresses how MATRX Health, Inc. handle and protect “Personal Data”** collected via the MATRX Health website (www.matrx-health.com) or any other websites controlled by MATRX Health (collectively, the “Site”).

By accessing the Site, you agree to our collection and use of Personal Data as described in this Privacy Policy and Terms of Use.

The Site is owned and operated by MATRX Health, Inc., 13 Summit Square Center, #149, Langhorne, PA 19047. MATRX Health, Inc. are the controllers of your Personal Data collected via the Site.

** “Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. This may include, but is not limited to: your name, address, email address, phone number, or health data provided by healthcare professionals or by you.

Contents of this Privacy Policy

We strongly recommend that you read this Privacy Policy and, if you have any questions, contact our data protection officer via [email protected].

The purpose of this Privacy Policy is to help you understand:

  • [Sources of Personal Data]: from where we collect your Personal Data
  • [Types of Personal Data]: what Personal Data we collect and process about you
  • [Use of Personal Data]: for what purposes and on what legal bases we process your Personal Data
  • [Sharing of Personal Data]: who we share your Personal Data with
  • [Protection of your Personal Data]: what we do to protect your Personal Data
  • [How long we keep your Personal Data]: our approach to determining the retention periods for your Personal Data
  • [Your data privacy rights]: what your rights are and how you can exercise them
  • [Other useful information]: information around the collection of children’s information, linking to third party websites, and changes to this Privacy Policy
  • [Contact Details]: where and how you can contact us

Sources of Personal Data

Directly from you: We may collect and may have collected Personal Data from you when you, for example:

  • visit and/or communicate with us through, the Site;
  • partner with us in market research and/or inquire about the same;
  • register for an event sponsored or hosted by us;
  • otherwise voluntarily provide us with your Personal Data.

Further information is set out in the relevant Privacy Notice.

Automatically: As is now common with most websites, our Site uses cookies and may use other online tracking tools (e.g., web beacons) to collect information about your IP address or your use of the Site. Cookies are small data files generated by a website and saved by your web browser. They are used to help users navigate websites efficiently as well as to provide information to the owner of the websites. To find out more about what cookies we use and how we use them, please see our Cookies Policy here.

Types of Personal Data

The Personal Data we may collect and may have collected varies depending on the purpose for which we are collecting your Personal Data and further information is available in the relevant Privacy Notice. This will include the following categories of Personal Data:

  • Personal identifiers and contact information, including your name, physical address, email address, phone numbers, and IP address or other unique identifier.
  • Demographic information, such as age, date of birth, and gender.
  • Internet or other electronic activity information, such as your device and browser type, your browsing and search history on our Site, and information regarding your interaction with our Site.

Use of Personal Data

We may have used, and may continue to use, your Personal Data for the purposes and in reliance on the legal bases set out below. Further information is set out in the relevant Privacy Notice.

As necessary for our legitimate interests to:

  • Operate and manage our business: for example, providing our products and services, improving and developing new products and services, researching market trends, conducting audits and investigations, and otherwise administering our business.
  • Communicate with you: for example, responding to your questions or requests for information or otherwise contacting you in connection with our business, providing you with information we think may interest you, to manage and maintain our relationships with you, for ongoing customer service and for maintaining records of our communications with you.
  • Promote our business: for example, carrying out sales marketing and activities and sending you market research communications.
  • Personalize our interactions with you, for example, to personalize your visit to the Site and to assist you while you use the Site, and to improve the Site by helping us understand who uses the Site.
  • Collect information from or about you, for example, for purposes of a customizing the service to your needs.
  • Administer the day-to-day management of our business, for example, tomonitor, maintain and improve the processes, information and data, technology and communications solutions and services we use and offer, to perform general, financial and regulatory accounting and reporting, [to monitor and record calls for quality, business analysis, training and related purposes], and to share Personal Data with third parties that acquire or are interested in acquiring all or part of our assets or shares or that succeeds us in carrying on our business.
  • Enforce or defend our rights and interests and those of third parties, ourselves or through third parties to whom we delegate such responsibilities.

Pursuant to a contract, to:

  • Engage you to provide services to us, for example, engaging with services providers that provide market research services or working with research collaborators.
  • Provide grants and sponsorships, for example, sponsoring and participating in research, events, and conferences.

Where we require your Personal Data to comply with our contractual obligations, failure to provide this Personal Data could make it impossible for us to engage with you.

With your consent (or the consent of your legal guardian), to:

  • Send you promotional information about our products and services (where permitted by law). If you wish to stop receiving marketing communications from us you can unsubscribe via the link at the bottom of the relevant e-mail or contact us using the contact details below.
  • Collect information from or about you, for example, when we are legally required to obtain your consent before collecting certain Personal Data (e.g., health data).

Respond to legal requests, for example, from administrative or judicial authorities and complying with subpoenas.

  • Investigate and resolve complaints and manage regulatory matters, investigations and litigation.

Where we require your Personal Data to comply with our legal requirements, failure to provide this Personal Data could make it impossible for us comply with our legal obligations.

Sharing of Personal Data

We may have disclosed, and may continue to disclose, each of the categories of Personal Data identified above to:

  • Affiliates: We may share your Personal Data with other companies contracted to assist in the delivery of goods / services to you and/or to otherwise manage our business. We also reserve the right to disclose and transfer such information to a subsequent owner, co-owner or operator of the Site or in connection with a merger, consolidation, restructuring, sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process.
  • Third Parties providing services on our behalf: We may use third party vendors to perform certain services on our behalf, such as technical support, marketing support and back-office services, hosting services and Site activity tracking and analytics. We may also disclose your Personal Data to our advisors (e.g., attorneys and other professional services firms).
  • Judicial, Regulatory and Law Enforcement Bodies: We may share your Personal Data as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your Personal Data with third parties to help detect and protect against fraud or data security vulnerabilities.

We have not sold your Personal Data in the last 12 months, and do not, and will not, sell your Personal Data.

Further information as to the potential recipients of your Personal Data is set out in the relevant Privacy Notice.

Protection of your Personal Data

We are committed to protecting the security and privacy of your Personal Data. We maintain appropriate security procedures and practices designed to protect the security, confidentiality, and integrity of Personal Data. These include the use of appropriate technical and organizational measures to restrict access to Personal Data to those of our employees, agents, contractors, or representatives who require access to such information to perform tasks assigned to them by us. These measures shall take into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons. For instance, we store your Personal Data on servers that have various types of technical and physical access controls, which may include, for instance, if appropriate, encryption. We may also aggregate, pseudonymize or anonymize Personal Data. While we are committed to safeguarding your Personal Data through our information security program, even the most stringent security program may not always not be able to prevent all security breaches.

How long we keep your Personal Data

We keep your Personal Data for the duration that is needed to achieve the purpose for which it was collected. The criteria used to determine the retention periods include: (i) how long the Personal Data is needed to provide / receive the services and operate the business; (ii) the type of Personal Data collected; and (iii) whether we are subject to a legal, contractual or similar obligations to retain the Personal Data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation or data that must be retained for the purposes of litigation or disputes). Further information is set out in the relevant Privacy Notice and/or can be obtained by contacting our data protection officer via [email protected].

Your data privacy rights

You may, where required by applicable law, have the following data privacy rights which may be subject to limitations / restrictions:

  • The right to request access to your Personal Data.
  • The right to request that your Personal Data be corrected or deleted.
  • The right to request that we restrict our processing of your Personal Data.
  • The right to object to the processing of your Personal Data where it is carried out (i) for our legitimate interests unless we can demonstrate compelling legitimate grounds for the processing, and/or (ii) for direct marketing purposes.
  • The right to object to the processing of your Personal Data (including, for direct marketing purposes) or withdraw consent to the processing of your Personal Data.
  • The right to request that Personal Data be provided to you or a third party in a machine-readable format.

Please contact our data protection officer via [email protected] in case you wish to exercise any of these above rights or you wish to complain about the handling of your Personal Data.

You also have, where provided by applicable law, the right to launch a complaint with the competent data protection authority if you believe we did not properly handle your Personal Data or did not respect your rights.

Additional disclosures for California residents

If you are a California resident, you may have separate rights regarding your Personal Data, in accordance with California law.

California Consumer Privacy Act of 2018

The California Consumer Privacy Act of 2018 (the “CCPA”) grants California residents certain rights with respect to their Personal Data, including, as described below, the right to know about, and delete, their Personal Data. These rights are subject to certain limitations, however, such as that they do not all apply to certain uses of Personal Data about employees, job applicants, and contractors, or information processed exclusively in the business-to-business context (e.g., information about an individual acting in his or her capacity as a representative of an entity). Where exceptions to the CCPA apply to a request you submit, we will provide you with an explanation. Please click [here] for information about these rights.

Right to request disclosure of information we collect or share about you. You can submit a request to us for the following data regarding the Personal Data we have collected about you in the 12 months prior to our receipt of your request (a “request to know”):

  • The categories of Personal Data we have collected.
  • The categories of sources from which we collected the Personal Data.
  • The business or commercial purposes for which we collected the Personal Data.
  • The categories of third parties with which we shared the Personal Data.
  • The categories of Personal Data we disclosed for a business purpose, and for each category identified, the categories of third parties to whom we disclosed that particular category of Personal Data.
  • The specific pieces of Personal Data we collected.

Right to request the deletion of Personal Data we have collected from you. Upon request, we will delete the Personal Data we have collected about you, except for situations where specific information is necessary for us to provide you with a product or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; or comply with or exercise rights provided by the law.

The law also permits us to retain specific information for our exclusively internal use, but only in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.

How can you make a request to exercise your rights?To submit requests to know or delete, you may contact us at [email protected].

How we will handle a request to exercise your rights. For requests to know or delete, we will first acknowledge receipt of the request within 10 business days of receipt of your request. We will provide a substantive response to your request within 45 days from receipt of your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we’ll let you know.

When you make a request to know or delete your Personal Data, we will take steps to verify your identity. These steps may include asking you for Personal Data, such as your name, address, or other information we maintain about you. If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.

You are also entitled to submit a request for Personal Data that could be associated with a household as defined in the CCPA. To submit a request to know or delete household Personal Data, such requests must be jointly made by each member of the household, and we will individually verify all of the members of the household using the verification criteria explained above, and separately verify that each household member making the request currently resides in the household. If we are unable to verify the identity of each household member with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.

You may also designate an authorized agent to submit requests on your behalf. If you do so, you will be required to verify your identity by providing us with certain Personal Data as described above. Additionally, we will also require that you provide the agent with written and signed permission to act on your behalf, and we will separately confirm with you that you provided the agent with permission to submit the request. We will deny the request if the agent is unable to meet submit proof to us that you have authorized them to act on your behalf or if any of the above verification criteria are not met.

We are committed to honoring your rights. If you exercise any of the CCPA rights explained in this Privacy Policy, we will continue to treat you fairly.

Shine the Light

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California residents asking about the business' practices related to disclosing certain types of Personal Data to third parties for the third parties' direct marketing purposes. We do not disclose Personal Data to such entities, for such purposes.

Do Not Track

“Do Not Track” signals are options available on your browser to tell operators of websites that you do not wish to have your online activity tracked. We do not engage in the collection of personally identifiable information about your online activities over time and across third-party websites or online services, nor do we allow other parties to do so through our Site. Accordingly, we do not process or comply with automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.

Other useful information

Changes to Privacy Policy

If we make any material changes to this Privacy Policy we will notify you by means of a notice on the Site and will also post an updated version on the Site. Please check back periodically for updates.

Accessibility

We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at [email protected].

Minors

The Site is not designed for or intentionally targeted at children 16 years of age or younger. Further, we do not knowingly sell the Personal Data of children under 16 years of age. If we become aware that a child under 16 has provided us with Personal Data, we will take reasonable steps to remove such information from our systems and terminate the applicable account.

Links to other websites and social media buttons

This Site contains links to other websites that are not operated by MATRX Health, Inc., for which MATRX Health is not responsible and to which this Privacy Policy does not apply. We encourage you to read the privacy policies of all of the destination websites you visit.

We also display social media buttons on our the Site. When you click on any of those buttons, your Personal Data may be transferred to these companies and they may also set cookies or other tracking technologies on your browser. The privacy policies and terms of use of each of those companies govern the collection and use of your Personal Data when you click on their buttons on our Site. Prior to installing such third party cookies or enabling you to click through to a third party website, we will have requested your consent to do so. Where consent was not given, the cookies will not be installed and the click through to third party websites will only occur after a pop-up notifying you that you are leaving the MATRX space and requesting whether you wish to continue.

Contact details

If you have questions, feedback, concerns regarding this Privacy Policy and data protection laws, or if you wish to exercise your rights please contact us via [email protected].